Premium room Club lounge access Guest room 2 Twin or Single Beds
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Hotel · Krakow · Lesser Poland
Sheraton Grand Krakow
On the banks of the Vistula, a short walk from Krakow's Old Town, this five-star hotel pairs polished comfort with attentive service.
- 12-minute walk to Main Square
- Indoor pool, sauna, and spa
- Riverside setting near Wawel Castle
8.9
Great
2331 reviews
Booking.com 8.9 · 2331 reviews
About
Sheraton Grand Krakow
Sheraton Grand Krakow sits on Powisle Street, a quiet stretch along the Vistula River, about 12 minutes on foot from the Main Square. The five-star hotel pairs a calm, modern interior with views over the river, the Wawel Castle, and the city's green embankments.
Rooms are spacious and bright, with carpeted floors, tea and coffee facilities, and bathrooms that come with both a shower and a bathtub. Choose a Grand Deluxe with a Wawel or Vistula view for the best outlook, or upgrade to a suite with Club lounge access for added comfort. The hotel also runs a full-service spa, an indoor pool, and a fitness centre.
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Prime riverside location — A 12-minute walk from the Main Square, with Wawel Castle and the river on the doorstep.
- Excellent dining experience — Guests praise the breakfast buffet's variety and quality, plus room service that arrives in about 20 minutes.
- Large, comfortable rooms — Spacious rooms with king or twin beds, air conditioning, and bathrooms with both shower and bathtub. Some have views of the Wawel or Vistula.
- Friendly, helpful staff — Guests consistently note the kindness and efficiency of the team, from check-in to concierge.
- Spa and leisure facilities — An indoor pool, sauna, and full spa with massages and treatments are on site, perfect for a rainy day.
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Worth weighing
4 to weigh- Interior rooms without views — Some guest rooms overlook the internal atrium rather than the river or city, so a room with a view may be worth the upgrade.
- Windows may not open — One guest reported the window couldn't be opened, though air conditioning is available in all rooms.
- Price may be higher than expected — In a city where the average hotel rating is 8.8, this property commands a premium for its five-star status and riverfront setting.
- Breakfast can be pricey if not included — Standard rate is 85 zloty per person, though some guests were offered 65 zloty on arrival—worth asking about.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Grand Deluxe Guest room 2 Twin or Single Beds
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Deluxe Guest room 1 King City or Atrium view
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Deluxe Guest room 2 Twin or Single Beds
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Grand Deluxe Guest room 1 King Wawel or Vistula view
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
Deluxe Suite Club lounge access 1 Bedroom Suite 1 King
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Essential
- Free Wi-Fi in public areas
- Air conditioning
- Heating
- Elevator
- Safe deposit box
Dining
- Restaurant
- Bar/Lounge
- Snack bar
- In-room breakfast
- Packed lunches
- Special diet menus
- Happy hour
Wellness
- Indoor swimming pool
- Spa & wellness centre
- Sauna
- Jacuzzi
- Massage
- Body scrub
- Facial
- Treatment room
Services
- 24-hour reception
- Room service
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Luggage storage
- Welcome drink
Business
- Business centre
- Meeting/Banquet facilities
- Fax/Photocopying
Family
- Cots
- Babysitting/Child services
- Children's menu
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 2,331 reviews
Booking.com · 8.9 · 2331 reviews
8.9Verified guest“The hotel is excellent and modern, with wonderfully cooperative staff providing superb service. The location was amazing—easy to reach anywhere or arrange a taxi.”
8.9Verified guest“The hotel was beautiful, and everything was excellent. All the staff were very kind and helpful. I really enjoyed my stay here.”
8.9Verified guest“Friendly and efficient staff, a great location, and excellent facilities.”
8.9Verified guest“Our room was spacious and comfortable. The window didn't open, but the air conditioning worked well. The hotel was spotlessly clean, and breakfast options were superb. The staff were very friendly and always ready to help.”
8.9Verified guest“Good location and great facilities. We had room service one evening, and the service and food were excellent—delivered in 20 minutes. The riverside location, near the castle and a ten-minute walk to the old town centre, makes it ideal for sightseeing. A room with a view is worth booking, as some rooms overlook the internal atrium. The room was spotlessly clean and spacious. We hadn't booked breakfast, but when we asked, we were offered it at a reduced rate of 65 zloty rather than the standard 85 zloty for our whole stay—worth asking about if you book room only. The Someplace Else bar attached to the hotel is a good place for a cold drink after a day of sightseeing.”
8.9Verified guest“It was nicely located by the river, close enough to the Square. The hotel was spotless and quiet even though it was full—peaceful and relaxing. The Someplace Else Bar was a nice contrast to the restraint of the hotel.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Old Town: The Main Square is about a 12-minute walk away, where you'll find the Cloth Hall and St. Mary's Basilica.
Wawel Castle: The royal castle is just a short walk along the river, with its cathedral and state rooms open to visitors.
Riverfront: The Vistula boulevards are ideal for an evening stroll, with cafes and benches along the water.
7 Powisle Street, Krakow, Lesser Poland, 31-101, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 271 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is until 12:00.
Is parking available at the hotel?
Yes, the hotel offers parking on site. An electric vehicle charging station is also available.
Are pets allowed at Sheraton Grand Krakow?
Yes, pets are allowed, and pet amenities are available on request.
Does the hotel provide airport transportation?
Yes, a paid airport shuttle can be arranged.
Is breakfast included in the room rate?
Breakfast is not always included, but the hotel offers in-room breakfast as well as a restaurant. Some guests have received a discounted rate when asking at check-in.
Are there family-friendly facilities?
Yes, the hotel provides cots and babysitting/child services, plus a children's menu in the restaurant.
The bottom line
A polished, well-run hotel that earns its five stars through attentive service, a strong location, and solid comforts. Ideal for first-time visitors to Krakow who want a reliable base with a touch of luxury.
8.9Best for: sightseers who want a comfortable, well-located base with great dining.
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